Customer Experience Manager

  • Umii
  • Manchester, United Kingdom

Customer Experience Manager

Job description

About Umii

Umii combats the issues of student isolation and loneliness.


Umii have developed a digital application that is used by students and offer-holders to connect with others at their university, in a safe and secure environment. The app is designed to create individual, meaningful friendships, by connecting students based on their interests, course types and society preferences, allowing them to expand their social circle outside of their course and accommodation.


Umii is an agile, fast paced, growing business. You will work with experienced developers, designers and marketeers, gaining insight into all aspects of the business.


Job Purpose

To help grow Umii by offering excellent customer service to the education institutions that partner with Umii.


Requirements

The Opportunity

As Customer Account Manager you will partner with Universities so both they and their students can get maximum benefit from the Umii App.


We're looking for someone with a passion for technology and an understanding of how positive mental health can improve the Uni experience.


You will be able to help shape your role and you will have the opportunity to work across a number of projects within Umii.


Job activities


  • You will meet with University and Student Union staff bi weekly or monthly to manage their expectations, review their data and progress, hear their problems and concerns, offer advice and solutions, build strong relationships with the customer and set actions from each meeting

  • You will feedback your learnings to the development/marketing team and communicate any actions and solutions

  • Circulate bi weekly or monthly data reports to the customers and respond to any queries

  • Carry out any admin tasks associated with the customers and sales

  • You will also assist the Founder and Head of Commercial with future sales to universities, colleges and schools


Skills and experience we would like you to have


  • Ability to develop, build and maintain relationships at all levels of an organisation

  • Is comfortable working with different software and tech solutions

  • Excellent customer service skills

  • Ability to organise and prioritise an ever changing workload

  • Brave enough to fail and learn from failure

  • Determined to achieve and exceed results

  • Can do attitude/ hard work ethic

  • Cost conscious


How do I apply?

Whilst lockdown and social distancing measures continue, all interviews will be conducted via phone or video call. If you are invited to be interviewed in person, this will be in accordance with strict covid-secure workplace regulations.